wordpress support – hosting, email, updates, backups, security and maintenance
Website support and site maintenance
Peace of mind
We have a very simple philosophy: provide you with a simple login from where you can simply create content. You add news, blog posts, we do everything else. Everything.
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We hide the plumbing and the wires
You’ll never have to worry about hosting, DNS, email, backups, security, software updates, site ‘attacks’, cookies, privacy, GDPR … the list goes on. But it’s our list, our patch, our responsibility.
Everything we build, we keep up to date. Everything you do, we backup.
Built for ease of use
Your site, your business, will have unique requirements, specific functionality. We’ll build that, and then hide it – what you see, how you use and work with your site, we’ll keep that lean and clear and friction-less.
Your dashboard, where you log-in … from the very first login you’ll find a clean, clutter-free interface, tailored for what you need, with, right at the top, a section of how-to videos, getting you going with the basics, and there for when you grow into things and want to stretch your wings.
Secure and protected
One major downside of the popularity and scale of WordPress is that it is a magnet for ‘attacks’, never-ending (largely automated, scripted) attempts to gain login access. This is sometimes for financial gain but often as not it is pure vandalism.
We always apply, at minimum, an extra layer of login protection via 2FA – Two Factor Authentication – but regularly go further, with login restricted to IP numbers, even specific devices. Then there’s the invisible stuff, the rules that will block an IP address after a certain number of failed logins, the tools to limit ‘brute force’ attacks and the like.
Short version – we go to great lengths to protect your site.
Backups and more backups
Too many backups? There’s no such thing. We backup hourly, then daily, then weekly. We backup on-site and off-site. We backup before any WordPress updates, we backup before a plugin gets updated, we backup on demand.
The point is that accidents happen and updates can break things. You can be sure, however, that we’ll be able to roll things back, recover lost work, revert to a previous version if an update proves to be bugged. And that’s true at a micro-level as well – make a mistake or botch an edit? Not to worry, we can revert to a previous version of a Post or Page.
Latest versions, updates and patches
Over the years we’ve found that one of the most common reasons for something breaking is that a site has not been updated in terms of software – that can be at bare-bones server level, at WordPress level, or at plugin level.
We’d like you to not care in the slightest about any of this, it’s all under our wing. We’ll keep things up to date, we’ll monitor vulnerability alerts, and, crucially, we’ll make backups before applying any patches or updates. It’s sometimes the case that a particular plugin update will break some key functionality on your site – we can freeze updates at a certain version until developers have fixed things, only updating once that’s been confirmed.
